Privacy Policy of Harbourline Sound Studio

Effective Date: 7 May 2026

1. Introduction and company information

This Privacy Policy explains how Harbourline Sound Studio collects, uses, discloses, stores, and protects personal data in connection with its recording-studio business, including studio bookings, audio recording services, mixing and mastering services, equipment hire, client communications, website enquiries, and related administrative activities.

Harbourline Sound Studio is committed to handling personal data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”) and other applicable laws in Singapore.

Data controller / organisation: Harbourline Sound Studio
Address: Harbourline Sound Studio, 41 Keong Saik Road, Singapore 089148
Email: [email protected]
Phone: +65 6324 7819

2. Data collection and processing

Harbourline Sound Studio may collect and process personal data directly from you, from your authorised representatives, from third parties acting on your behalf, and from technical systems used to operate our services.

The types of personal data we may collect include, where applicable:

• Identification details such as name, company name, and job title;
• Contact details such as email address, telephone number, billing address, and correspondence address;
• Booking and service information such as session dates, project details, preferences, and service history;
• Payment and transaction information, including billing records and payment confirmations;
• Communications with us, including emails, enquiry forms, messages, and call notes;
• Technical data such as IP address, browser type, device information, and website usage data;
• Audio, video, image, or other content you provide for recording, production, or promotional purposes;
• Any other information you voluntarily submit to us in connection with our services.

Where required by law or necessary for the relevant purpose, we may also collect sensitive or special-category information only with appropriate consent or as otherwise permitted under applicable law. In the ordinary course of our recording-studio operations, we do not seek to collect such data unless it is necessary for a specific service request.

3. Purpose of data processing

Harbourline Sound Studio processes personal data for the following purposes:

• To respond to enquiries and provide quotations;
• To manage bookings, studio sessions, and client accounts;
• To deliver recording, editing, mixing, mastering, and related production services;
• To process payments, invoices, refunds, and account administration;
• To communicate with clients, vendors, and collaborators;
• To maintain service quality, troubleshoot issues, and improve our operations;
• To manage website functionality, analytics, and security;
• To comply with legal, regulatory, tax, accounting, and record-keeping obligations;
• To protect our rights, property, safety, and legitimate business interests;
• To send service-related notices and, where permitted, marketing communications;
• To create, store, and manage audio or audiovisual project files as part of our services.

4. Legal basis for processing

Where the PDPA or other applicable laws require a legal basis, Harbourline Sound Studio processes personal data on one or more of the following grounds:

• Consent: where you have given consent for a specific purpose;
• Contractual necessity: where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract;
• Legal obligation: where processing is necessary to comply with applicable legal or regulatory requirements;
• Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests;
• Other permitted grounds under Singapore law: including situations where processing is otherwise authorised or required under the PDPA or other applicable laws.

Where we rely on consent, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice requirements.

5. Data sharing and third parties

Harbourline Sound Studio may disclose personal data to third parties only where necessary and appropriate for the purposes described in this Privacy Policy, including:

• Payment processors, banks, and financial institutions;
• Cloud storage, hosting, email, and IT service providers;
• Booking, scheduling, customer relationship management, and analytics providers;
• Professional advisers such as accountants, auditors, lawyers, and insurers;
• Contractors, engineers, producers, session musicians, or collaborators engaged for a project;
• Government authorities, regulators, courts, or law enforcement agencies where required by law;
• Any other person with your consent or as otherwise permitted by law.

We require third parties that process personal data on our behalf to protect it and to use it only for authorised purposes. However, where a third party acts as an independent controller, its own privacy practices will apply.

6. Data transfer to third countries

Some of our service providers may be located outside Singapore. As a result, your personal data may be transferred to, stored in, or accessed from countries outside Singapore.

Where such transfers occur, Harbourline Sound Studio will take reasonable steps to ensure that the recipient provides a standard of protection to personal data that is comparable to the protection under the PDPA, including through contractual safeguards or other appropriate measures permitted by law.

7. Storage duration

Harbourline Sound Studio retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or for such longer period as may be required or permitted by law.

Retention periods may vary depending on the type of data and the purpose of processing. In general:

• Client and booking records are retained for the duration of the business relationship and for a reasonable period thereafter;
• Financial, tax, and accounting records are retained in accordance with legal requirements;
• Project files, including audio and audiovisual materials, are retained based on project needs, contractual terms, and storage limitations;
• Marketing contact details are retained until you unsubscribe, object, or otherwise withdraw consent, unless a longer retention period is required by law.

When personal data is no longer required, we will take reasonable steps to delete, destroy, anonymise, or securely archive it.

8. User rights (access, rectification, erasure, restriction, data portability, objection)

Subject to applicable law, you may have the following rights in relation to your personal data held by Harbourline Sound Studio:

• Access: to request access to the personal data we hold about you and information about how it is used;
• Rectification: to request correction of inaccurate, incomplete, or outdated personal data;
• Erasure: to request deletion of personal data where permitted by law;
• Restriction: to request that we limit the processing of your personal data in certain circumstances;
• Data portability: to request a copy of certain personal data in a structured, commonly used format where applicable;
• Objection: to object to certain processing activities, including direct marketing where applicable.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding. We may also decline requests where permitted or required by law, including where the request would adversely affect the rights of others or our legal obligations.

9. Withdrawal of consent

Where we rely on your consent to process personal data, you may withdraw that consent at any time by contacting Harbourline Sound Studio using the details provided in this Privacy Policy.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal. In some cases, withdrawing consent may mean that we cannot continue to provide certain services or communications to you.

10. Right to complain

If you have concerns about how Harbourline Sound Studio handles your personal data, we encourage you to contact us first so that we can address your concerns directly.

You may also have the right to lodge a complaint with the Personal Data Protection Commission (“PDPC”) in Singapore if you believe your rights under the PDPA have been infringed. We will cooperate with any lawful investigation or inquiry by the PDPC or other competent authority.

11. Data security

Harbourline Sound Studio implements reasonable administrative, technical, and physical safeguards designed to protect personal data against unauthorised access, disclosure, alteration, loss, misuse, or destruction.

These measures may include, where appropriate:

• Access controls and role-based permissions;
• Password protection and secure authentication practices;
• Encryption or secure transmission methods where feasible;
• Regular backups and system maintenance;
• Staff confidentiality obligations and training;
• Vendor due diligence and contractual safeguards.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we will take reasonable steps to mitigate risks and respond appropriately to any suspected data breach in accordance with applicable law.

12. Contact information

If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of personal data, please contact:

Harbourline Sound Studio
41 Keong Saik Road
Singapore 089148
Email: [email protected]
Phone: +65 6324 7819

13. Changes to privacy policy

Harbourline Sound Studio may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs.

Any updated version will be posted on our website or otherwise made available to you, and the “Effective Date” will be revised accordingly. Your continued use of our services after any changes take effect constitutes your acknowledgment of the updated Privacy Policy, to the extent permitted by law.